Getting Support and Help

There are various ways that you can get help with Hummingbot and contribute to our community. We also have other useful resources to learn more about Hummingbot, algorithmic trading, etc.

Discord

Our official Discord server is the primary gathering spot for announcements, user support, trading strategies, connectors, and other discussion about Hummingbot.

When you sign up for our Discord, please check that the link you are accessing is https://discord.hummingbot.io.

For users reporting issues, these 3 items will help us triage your issue:

  1. Screenshot: In the Hummingbot client, run the status command and take a screenshot that includes the full terminal/bash window. Make sure to include both the left pane and the right log pane of Hummingbot.

  2. Strategy config file: This is the file with the parameters associated with your strategy. It does not contain API keys, wallet private keys, or other confidential data. It is located in the conf/ folder. For example, if you have configured a pure market making strategy for the first time, the file's default name is conf_pure_market_making_0.yml.

  3. Log file: This is the file that contains a detailed log output and error stack trace. It is located in the logs/ folder. If you are sending logs related to your most recent Hummingbot session, sort the folder for the most recently updated file. It should have a name similar to hummingbot_logs_2019-07-31-19-51-36.log.

Warning

Currently, our Discord server is the only officially-supported online Hummingbot community. We do not maintain any other communities on Telegram, WeChat, Slack, or other applications. Please beware that any such communities (except for the official Hummingbot Discord) may be scams.

GitHub

You can submit issues for bugs, exchange connector requests and feature requests in our GitHub repo.

Hummingbot DevForum

For long-form questions, we recommend that you post them on our DevForum so that both of the questions and the answers will be easily searchable for other developers who might have the same questions.

If you are also looking for collaborators on connector building or other projects, you can also post it in our forum.

Hummingbot Blog

You can read through our blog posts to learn more about market making, algorithmic trading, and decentralized finance.

YouTube Channel

We have a compilation of helpful videos in our YouTube Channel where we also conduct a weekly live show for Hummingbot users and the crypto algo trading community.

Here are what you can expect in every episode of Hummingbot Live:

  • Ask Me Anything aka AMA where your questions get answered
  • Educational content and bot demo, which shows the bot settings and trading performance per your request
  • Hummingbot product updates and upcoming DeFi events

Tune in every Thursday 9:30am PDT!

Important Disclaimer

Not Financial, Legal, or Tax Advice. Hummingbot is experimental software, users should do your own research and use at their own risk.

Meetup

We help maintain a regular meetup for people interested in quantitative crypto trading. Meetups physically occur in the Bay Area, but they are also livestreamed for virtual attendees.

Join the community!